Quality and knowledge continue in our services
The MMR products are increasingly sophisticated and designed to work within progressively complex environments. With this development trend in mind, MMR now provides an all-in-one service, based entirely on Internet technology and electronic mail, providing you with continuous technical support for all its products.
This means that you can download the latest product developments, consult release notes or technical product documentation, obtain accurate information about product implementation environments, and consult the technical support services offered by the MMR team.
We recognize our customer needs vary, so we offer 3 maintenance programs. Your choice of maintenance-level depends upon your information system requirements, available skills, or age of the systems in place.
Please read further for a description of each of these packages to decide which best matches your expectations.
Micro-Matic Research offers 3 levels of service to match your requirements :
| Service Options / Program Level : | Bronze | Silver | Gold |
| Technical Support via e-mail | X | X | X |
| Private access to the MMR website | X | X | X |
| Website access to Release Notes | X | X | X |
Website access to technical status updates for the
software version supplied at the time of purchase | X | X | X |
| High-Priority Technical Support | | X | X |
| Website access to new software versions of the product | | X | X |
Website access to technical product documentation,
FAQ's, demo codes, web tools and manuals | | X | X |
New product functions through the license keys allowing
utilization of these new product enhancements | | | X |
| Telephone Hotline Technical Support | | | X |
For more information on the MMR Maintenance Contracts, as well as the many other products available at MMR, complete the form below or contact your usual VTD distributor :
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